View the Sessions
|Date & Time||Name||Description|
|Tuesday, May 17, 2022, 2:00 PM - 6:30 PM||Registration Desk Open|
|Tuesday, May 17, 2022, 3:00 PM - 4:30 PM||EU Tendering Approach: Overcoming Public Cloud Challenges|
While the desire to use public cloud services by the public sector is increasing, the typical EU tender process is inappropriate to conduct competitive vendor selection processes
|Tuesday, May 17, 2022, 5:00 PM - 6:30 PM||Improving the Contract Management Lifecycle|
Improving contract lifecycle management will have a major positive impact on employee experience, all while improving vendor management efficiency and cost savings.
|Tuesday, May 17, 2022, 6:30 PM - 7:30 PM||Cocktail Reception|
|Tuesday, May 17, 2022, 7:30 PM - 10:30 PM||Dinner|
|Wednesday, May 18, 2022, 8:00 AM - 9:00 AM||Welcome Coffee|
|Wednesday, May 18, 2022, 8:50 AM - 9:00 AM||Welcome and Event Kickoff|
|Wednesday, May 18, 2022, 9:00 AM - 9:20 AM||ISG Keynote: The Changing Outsourcing Landscape|
|Wednesday, May 18, 2022, 9:20 AM - 9:40 AM||Modern Sourcing and Delivery Models|
As we look to enable an adaptive organization and use enterprise agility to drive velocity and flexibility into our delivery, how we engage, contract and work with service providers is changing. What modern sourcing and delivery models are being used with service providers to drive agility, product-oriented delivery, and customer-centricity? What are key best practices for how to manage third party, or even hybrid, agile teams? How can partners integrate into your own culture in a DevOps model? How should performance frameworks change in an age of agility?
|Wednesday, May 18, 2022, 9:45 AM - 10:15 AM||Featured Presentation: Co-Management of Innovative IT Services to Address Digital Transformation Challenges|
The work environment has become deeply digitalized. The hybridization of information systems and the multiplication of clouds are creating a number of challenges for companies.
The sourcing of IT services and solutions in this hybrid and transformational context must be particularly agile and innovative to meet the objectives of performance, innovation and operational excellence and deliver the expected value to customers on an ongoing basis.
- What innovative methodologies and best practices can you use to manage the complexity of your infrastructures, make your critical applications more reliable and industrialize them?
- Which co-creation and collaboration strategy with an extended ecosystem of partners to support your technological developments and your commercial activity?
- Which innovative services to modernize your IS while guaranteeing the continuity of your business activity in complete security?
In this session, Raphaël will present how Kyndryl successfully supports companies in their digital transformation by leveraging expert teams, a network of partners, proven technologies and emerging practices such as AIOps, DevOps, FinOps, GreenOps , Factories...
|Wednesday, May 18, 2022, 10:15 AM - 10:45 AM||Innovation Labs and Networking Break|
|Wednesday, May 18, 2022, 10:45 AM - 11:05 AM||Sources and Mitigation of Value Leakage in Outsourcing Agreements|
Hear real life examples of how value leakage was identified and mitigated in outsourcing agreements. How common sources of value leakage to inspire you to think about how processes, procedures and contracts may be adjusted to reduce commercial risk and enhance effectiveness.
|Wednesday, May 18, 2022, 11:10 AM - 11:40 AM||PANEL: The Importance of Defining Cybersecurity Responsibility in Sourcing Agreements|
Cybersecurity is an ongoing concern for all organizations. When user organizations enter into sourcing relationships, they need to segregate responsibilities on security controls in the context of the managed service. The user organization typically provides a copy of its security policy for service providers, who then answer the tender with reference to their established information security management system. We observed that neither the party in charge nor the party transferring responsibilities are drilling into depth of each other’s security regulations.
With the threat of cyber warfare with increasing supply chain attacks improved risk awareness is essential.
|Wednesday, May 18, 2022, 11:45 AM - 12:15 PM||Featured Presentation: Redesign the Cloud Operating Model to Accelerate Digital Outcome|
Digital business is changing the Cloud operating model with a push towards speed, agility and innovation. Business units have different working culture, processes are not aligned with Cloud operations and a lack of common purpose across teams. Further, to keep pace with changing customer demands and complex IT architectures, organizations need to implement joint, cross-functional Product & Platform teams. A Product aligned operating model helps resolve these differences by bringing IT and digital organizations into single integrated model. This involves Modern Teams, Intelligent Automation, Agile Processes and focus on User Experience. HCL will share evolution of Cloud TOM and customer experience across the globe.
|Wednesday, May 18, 2022, 12:15 PM - 1:15 PM||Lunch -- Birds of a Feather|
|Wednesday, May 18, 2022, 1:35 PM - 1:55 PM||Insourcing Doesn't Mean Less Outsourcing, or Does it?|
Many speak of insourcing, but does that automatically mean no outsourcing? Does insourcing mean the a new sovereignty, the correction a past mistake? We will bring clarity to these questions and, examine the impact on customer organizations, market offerings and supplier behaviour. In particular, this session addresses the associated changes in client's operating models and the role of purchasing in this process.
|Wednesday, May 18, 2022, 1:55 PM - 2:15 PM||User-Centric Sourcing|
The sourcing of IT services and solutions occurs in close alignment with the business. But how do requesters determine what its users need in order to be truly productive? And how do they balance the needs of the users with other drivers like cost efficiency? We will examine the steps required to make relevant conclusions on the sourcing of a Digital Workplace.
|Wednesday, May 18, 2022, 2:15 PM - 2:40 PM||PANEL: Data Center Infrastructure Strategy|
Most organisations are reviewing their data center strategy and facing various challenges: From the shift to public cloud solutions driving hybrid solutions, to improving efficiency and effectiveness through the use of zero touch and AIOPs technologies. New EU regulations introducing green requirements need to be considered and the impacts clearly understood.
|Wednesday, May 18, 2022, 2:40 PM - 3:10 PM||Innovation Labs and Networking Break (Clone)|
|Wednesday, May 18, 2022, 3:10 PM - 3:30 PM||Non-Fungible Token (NFT): The Dark Side of Crypto|
NFTs are growing in popularity. Investments are massive, everyone can actually invest and transact using this cool technology. Recent events have proven that NFT marketplaces are not exempt from cyber-attacks. Despite the supposedly "safe" techno, based on Crypto, hackers have been successful in attacking these platforms.
This session will explain what NFTs are, why they are getting popular, and why there are such an interesting target for hackers. We'll show how the current issues around NFTs might eventually get resolved.
|Wednesday, May 18, 2022, 3:35 PM - 4:05 PM||Featured Presentation: The NXT in Cloud- Are you Future Ready|
The NXT in Cloud- Are you Future Ready
COVID-19 has transformed businesses in unforeseen ways. As we emerge from the pandemic, there are rapid changes in cloud adoption and it is imperative to gauge its impact on customer digitisation strategy, cloud adoption challenges, buying behaviour and digital transformation at large. Leaders across industries are focusing more on innovation, cybersecurity and sustainable outcomes as they explore and accelerate opportunities on Cloud. Swaminathan Subramanian, will share his experience working with customers during the pandemic.
|Wednesday, May 18, 2022, 4:10 PM - 4:40 PM||PANEL: Embarking on the FinOps Journey|
The introduction of the public cloud is bringing about a paradigm shift in IT financial management across the enterprises. Starting from the way resources are structured and managed, to the shift from CapEx to OpEx based financing. New principles, capabilities and roles need to be implemented to ensure efficient real-time cloud financial management is performed. Cloud FinOps is a framework that brings together the business, engineering and finance teams, empowering them with decision making capabilities. But how do we start the FinOps Journey and what are the key considerations?
|Wednesday, May 18, 2022, 4:45 PM - 5:05 PM||Is there a Future for Sovereign Cloud?|
This session will explore Sovereign Cloud. Why it's becoming a topic, what it means, what the underlying drivers are and, most importantly, the cost.
|Wednesday, May 18, 2022, 5:10 PM - 5:30 PM||Cost Optimization in an Agile Age|
Some core agile concepts such as smaller, cross functional teams can drive costs in the wrong direction, and some would argue that certain adaptive organization practices such as DevOps and Product-oriented Delivery cost even more than traditional development and operation. As many companies look to optimize their technology and IT spend, agile practices are under scrutiny. We will explore how to unlock the cost savings that enterprise agility can enable through, the application of Lean principles and leveraging partners. You'll hear a real world case study of an organization who accelerated their cost optimization through the use of agile principles, and the key lessons learned that you can apply immediately.
|Wednesday, May 18, 2022, 5:30 PM - 5:40 PM||FINAL THOUGHTS: Turning Notes into Action|
After a day of great content, what do you do with it? ISG’s Herve Ferrouillat will provide guidance on what your next steps should be to transform your Sourcing strategy.
|Wednesday, May 18, 2022, 5:40 PM - 7:00 PM||Closing Reception|