Digital business is changing the Cloud operating model with a push towards speed, agility and innovation.  Business units have different working culture, processes are not aligned with Cloud operations and a lack of common purpose across teams. Further, to keep pace with changing customer demands and complex IT architectures, organizations need to implement joint, cross-functional Product & Platform teams. A Product aligned operating model helps resolve these differences by bringing IT and digital organizations into single integrated model. This involves Modern Teams, Intelligent Automation, Agile Processes and focus on User Experience.  HCL will share evolution of Cloud TOM and customer experience across the globe.