The sourcing of IT services and solutions occurs in close alignment with the business. But how do requesters determine what its users need in order to be truly productive? And how do they balance the needs of the users with other drivers like cost efficiency? We will examine the steps required to make relevant conclusions on the sourcing of a Digital Workplace.

• How to assess user needs and translate them into a sourcing demand
• Learn about changes to Workplace sourcing resulting from changes in the modern work environment (Future of Work)
• How to reflect user needs in contracts (XLAs etc.)