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Date & Time Name Description
Tuesday, May 17, 2022, 2:00 PM - 6:30 PMRegistration Desk Open 
Tuesday, May 17, 2022, 3:00 PM - 4:30 PMEU Tendering Approach: Overcoming Public Cloud Challenges

While the desire to use public cloud services by the public sector is increasing, the typical EU tender process is inappropriate to conduct competitive vendor selection processes

  • The Ts & Cs of public cloud hyper scalers appear as a given however it is meaningful to consider a competitive tender process – which is usually mandatory for public sector organizations.
  • Although, the EU tender process seems to be incompatible with these standard Ts & Cs there is a way to overcome this and execute a compliant process.
  • Explore the successfully demonstrated approach to achieving sustainable contracts under EU tender law with public cloud hyperscalers.
Tuesday, May 17, 2022, 5:00 PM - 6:30 PMImproving the Contract Management Lifecycle

Improving contract lifecycle management will have a major positive impact on employee experience, all while improving vendor management efficiency and cost savings.

  • Using toolsets to handle mundane automatable tasks, with escalations for human interactions
  • Cost savings and optimisation from reduction in manual interventions, and focus on achieving contractual deliverables and obligations
  • Integration of best-practice contract lifecycle management into product and supplier lifecycles
Tuesday, May 17, 2022, 6:30 PM - 7:30 PMCocktail Reception 
Tuesday, May 17, 2022, 7:30 PM - 10:30 PMDinner 
Wednesday, May 18, 2022, 8:00 AM - 9:00 AMWelcome Coffee 
Wednesday, May 18, 2022, 8:50 AM - 9:00 AMWelcome and Event Kickoff 
Wednesday, May 18, 2022, 9:00 AM - 9:20 AMISG Keynote: The Changing Outsourcing Landscape 
Wednesday, May 18, 2022, 9:20 AM - 9:40 AMModern Sourcing and Delivery Models

As we look to enable an adaptive organization and use enterprise agility to drive velocity and flexibility into our delivery, how we engage, contract and work with service providers is changing. What modern sourcing and delivery models are being used with service providers to drive agility, product-oriented delivery, and customer-centricity? What are key best practices for how to manage third party, or even hybrid, agile teams? How can partners integrate into your own culture in a DevOps model? How should performance frameworks change in an age of agility?

  • Modern sourcing and delivery models that drive agility, product-oriented delivery, and customer-centricity
  • Best practices to manage integrated agile teams
  • Integrating partners into your own culture in a DevOps model
Wednesday, May 18, 2022, 9:45 AM - 10:15 AMFeatured Presentation: Co-Management of Innovative IT Services to Address Digital Transformation Challenges

The work environment has become deeply digitalized. The hybridization of information systems and the multiplication of clouds are creating a number of challenges for companies. 

The sourcing of IT services and solutions in this hybrid and transformational context must be particularly agile and innovative to meet the objectives of performance, innovation and operational excellence and deliver the expected value to customers on an ongoing basis. 

- What innovative methodologies and best practices can you use to manage the complexity of your infrastructures, make your critical applications more reliable and industrialize them? 

- Which co-creation and collaboration strategy with an extended ecosystem of partners to support your technological developments and your commercial activity? 

- Which innovative services to modernize your IS while guaranteeing the continuity of your business activity in complete security?

In this session, Raphaël will present how Kyndryl successfully supports companies in their digital transformation by leveraging expert teams, a network of partners, proven technologies and emerging practices such as AIOps, DevOps, FinOps, GreenOps , Factories...

Wednesday, May 18, 2022, 10:15 AM - 10:45 AMInnovation Labs and Networking Break 
Wednesday, May 18, 2022, 10:45 AM - 11:05 AMSources and Mitigation of Value Leakage in Outsourcing Agreements

Hear real life examples of how value leakage was identified and mitigated in outsourcing agreements. How common sources of value leakage to inspire you to think about how processes, procedures and contracts may be adjusted to reduce commercial risk and enhance effectiveness.

Wednesday, May 18, 2022, 11:10 AM - 11:40 AMPANEL: The Importance of Defining Cybersecurity Responsibility in Sourcing Agreements

Cybersecurity is an ongoing concern for all organizations. When user organizations enter into sourcing relationships, they need to segregate responsibilities on security controls in the context of the managed service. The user organization typically provides a copy of its security policy for service providers, who then answer the tender with reference to their established information security management system. We observed that neither the party in charge nor the party transferring responsibilities are drilling into depth of each other’s security regulations.

With the threat of cyber warfare with increasing supply chain attacks improved risk awareness is essential.

Wednesday, May 18, 2022, 11:45 AM - 12:15 PMFeatured Presentation: Redesign the Cloud Operating Model to Accelerate Digital Outcome

Digital business is changing the Cloud operating model with a push towards speed, agility and innovation.  Business units have different working culture, processes are not aligned with Cloud operations and a lack of common purpose across teams. Further, to keep pace with changing customer demands and complex IT architectures, organizations need to implement joint, cross-functional Product & Platform teams. A Product aligned operating model helps resolve these differences by bringing IT and digital organizations into single integrated model. This involves Modern Teams, Intelligent Automation, Agile Processes and focus on User Experience.  HCL will share evolution of Cloud TOM and customer experience across the globe.

Wednesday, May 18, 2022, 12:15 PM - 1:15 PMLunch -- Birds of a Feather 
Wednesday, May 18, 2022, 1:35 PM - 1:55 PMInsourcing Doesn't Mean Less Outsourcing, or Does it?

Many speak of insourcing, but does that automatically mean no outsourcing? Does insourcing mean the a new sovereignty, the correction a past mistake? We will bring clarity to these questions and, examine the impact on customer organizations, market offerings and supplier behaviour. In particular, this session addresses the associated changes in client's operating models and the role of purchasing in this process.

  • Understand the impact of insourcing for your future operating model.
  • Learn how your organizations needs to change to become a more adaptive enterprise.
  • Find out which strategies suppliers will use to react to the new sovereignty on the part of clients
Wednesday, May 18, 2022, 1:55 PM - 2:15 PMUser-Centric Sourcing

The sourcing of IT services and solutions occurs in close alignment with the business. But how do requesters determine what its users need in order to be truly productive? And how do they balance the needs of the users with other drivers like cost efficiency? We will examine the steps required to make relevant conclusions on the sourcing of a Digital Workplace.

  • How to assess user needs and translate them into a sourcing demand
  • Learn about changes to Workplace sourcing resulting from changes in the modern work environment (Future of Work)
  • How to reflect user needs in contracts (XLAs etc.)
Wednesday, May 18, 2022, 2:15 PM - 2:40 PMPANEL: Data Center Infrastructure Strategy

Most organisations are reviewing their data center strategy and facing various challenges: From the shift to public cloud solutions driving hybrid solutions, to improving efficiency and effectiveness through the use of zero touch and AIOPs technologies. New EU regulations introducing green requirements need to be considered and the impacts clearly understood.

  • Which key aspects should be considered for a data center strategy (edge computing, sourcing, colocations)?
  • Is slow legacy transformation no longer the main strategy? Are Brownfield or Greenfield Transformation the best bet?
  • Where and how should I start my journey and what are the different solutions options?
  • Do we see the death of the data center for the small and medium companies in the coming years?
Wednesday, May 18, 2022, 2:40 PM - 3:10 PMInnovation Labs and Networking Break (Clone) 
Wednesday, May 18, 2022, 3:10 PM - 3:30 PMNon-Fungible Token (NFT): The Dark Side of Crypto

NFTs are growing in popularity. Investments are massive, everyone can actually invest and transact using this cool technology. Recent events have proven that NFT marketplaces are not exempt from cyber-attacks. Despite the supposedly "safe" techno, based on Crypto, hackers have been successful in attacking these platforms.

This session will explain what NFTs are, why they are getting popular, and why there are such an interesting target for hackers. We'll show how the current issues around NFTs might eventually get resolved.

  • NFT (Non Fungible Token) are becoming mainstream. What is hidden behind that technology?
  • We assume NFT are safe, as they use crypto... But recent experiences have proven this wrong. What is really at stage with hacking NFT?
  • Are NFTs here to stay?
Wednesday, May 18, 2022, 3:35 PM - 4:05 PMFeatured Presentation: The NXT in Cloud- Are you Future Ready

The NXT in Cloud- Are you Future Ready

 COVID-19 has transformed businesses in unforeseen ways. As we emerge from the pandemic, there are rapid changes in cloud adoption and it is imperative to gauge its impact on customer digitisation strategy, cloud adoption challenges, buying behaviour and digital transformation at large.  Leaders across industries are focusing more on innovation, cybersecurity and sustainable outcomes as they explore and accelerate opportunities on Cloud. Swaminathan Subramanian, will share his experience working with customers during the pandemic.

Wednesday, May 18, 2022, 4:10 PM - 4:40 PMPANEL: Embarking on the FinOps Journey

The introduction of the public cloud is bringing about a paradigm shift in IT financial management across the enterprises. Starting from the way resources are structured and managed, to the shift from CapEx to OpEx based financing. New principles, capabilities and roles need to be implemented to ensure efficient real-time cloud financial management is performed. Cloud FinOps is a framework that brings together the business, engineering and finance teams, empowering them with decision making capabilities. But how do we start the FinOps Journey and what are the key considerations?

  • What are pre-requisites for effective real-time transparency into cloud consumption and spend (e.g. tagging hygiene)
  • How can I successfully govern my public cloud spend?
  • How do I set-up FinOps function in my organization?
Wednesday, May 18, 2022, 4:45 PM - 5:05 PMIs there a Future for Sovereign Cloud?

This session will explore Sovereign Cloud.  Why it's becoming a topic, what it means, what the underlying drivers are and, most importantly, the cost.  

Wednesday, May 18, 2022, 5:10 PM - 5:30 PMCost Optimization in an Agile Age

Some core agile concepts such as smaller, cross functional teams can drive costs in the wrong direction, and some would argue that certain adaptive organization practices such as DevOps and Product-oriented Delivery cost even more than traditional development and operation. As many companies look to optimize their technology and IT spend, agile practices are under scrutiny. We will explore how to unlock the cost savings that enterprise agility can enable through, the application of Lean principles and leveraging partners. You'll hear a real world case study of an organization who accelerated their cost optimization through the use of agile principles, and the key lessons learned that you can apply immediately.

  • Defining agile return on investment
  • Accelerating benefits by using an agile approach
  • Lessons learned through a specific cost optimization case study using agile
Wednesday, May 18, 2022, 5:30 PM - 5:40 PMFINAL THOUGHTS: Turning Notes into Action

After a day of great content, what do you do with it? ISG’s Herve Ferrouillat will provide guidance on what your next steps should be to transform your Sourcing strategy.

Wednesday, May 18, 2022, 5:40 PM - 7:00 PMClosing Reception